Payment and Refund Policy
Welcome to pillsproducts.com! Please carefully review our Payment and Refund Policy to ensure a smooth shopping experience. By making a purchase on our website, you agree to the terms listed below. We advise you to send your payment confirmation to use once you make the payment to avoid any delays with your delivery time.
1. Payment Methods
We accept the following payment methods:
Digital Wallets: PayPal (not business PayPal), Apple Pay, Google Pay <europe , USA , CANADA>
Cryptocurrency: Bitcoin, Ethereum, and other major cryptocurrencies
Bank Transfers (where applicable) < europe online >
- Cash app ,zelle . < USA and Canada>
- we do not accept credit card payments.
- we do not accept payment on delivery or payment after delivery.
All payments are processed securely using encryption technologies to protect your personal and financial information.
2. Payment Processing
Orders are processed once payment has been successfully received.
In the event of a declined payment or payment note received, please check with your bank or payment provider to resolve the issue.
We reserve the right to cancel orders if payment is not received within the specified time frame, which is normally 3 days after any other
3. Refund Policy
We strive for customer satisfaction, but we understand that sometimes refunds are necessary. Below are our refund guidelines:
Eligibility for Refunds:
Products are eligible for a refund if they are defective, damaged, incorrect, or delivered to the wrong address which is not the same as that of your order.
Refund requests must be submitted within 5 days of receiving your order.
Items must be returned in their original packaging, unused, and with all included materials (if applicable).
Non-Refundable Situations:
Products that have been opened, used, or damaged by the customer.
Orders with incorrect delivery addresses provided by the customer.
Digital products or services once accessed or downloaded.
- in case of any extra charges demanded during the delivery which is not demanded by us.
Refund Process:
To request a refund, please contact our customer service team at info@pillsproducts.com . Include your order number, a description of the issue, your payment confirmation, and any supporting photos (if applicable).
Once approved, refunds will be processed back to the original payment method within 7-10 business days.
Shipping fees are non-refundable unless the issue is due to an error on our part.
4. Order Cancellations
Orders may be canceled within 24 hours of placement for a full refund.
After 24 hours, cancellations may not be possible as the order may already be processed or shipped.
5. Exchanges
We offer exchanges for defective or incorrect products. Please contact us within 5 days of receiving your order to initiate the exchange process.
6. Shipping and Return Costs
Customers are responsible for return shipping costs unless the return is due to a mistake or defect caused by us.
For returns, we recommend using a trackable shipping method as we cannot guarantee receipt of returned items without tracking.
7. Contact Us
For any questions or concerns regarding payments, refunds, or returns, please contact our customer service team:
Email: support@pillsproducts.com
Phone: +1 (800) 123-4567
Business Hours: Monday to Friday, 9 AM – 5 PM (EST)
Thank you for shopping with us at pillsproducts.com. Your satisfaction is our priority!